Politique

• Returns & Refunds

   

  All transactions and purchases made on the site are final and Nana Hair Collection does not offer returns or exchanges unless it can be clearly demonstrated that the product shipped is defective. Due to the nature of our products, we do NOT issue refunds. All sales are final. If you received the wrong product, missing products, or have any concerns, please contact our customer service team within 48 hours of receiving the articles. We will be happy to rectify the problem. Please do not tangle, wet, play with or install the hair. Once an order is placed and processed, we cannot cancel, adjust, or apply discounts to it. Please check your order before making your purchase.

 

• Fraud

   

  Any fraudulent or potentially fraudulent order will be canceled immediately. To prevent credit card fraud, some orders may require identity verification BEFORE the order is shipped. We may request additional information if your billing, banking, or credit card information does not match the information you have on file with the credit card processor. We ask you to keep your billing address and shipping address the same. Make sure you’re entering in the correct billing address that’s associated with your bank card. 

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• Terms & Conditions.

   

   

By purchasing you in agreement to the following terms and conditions:  You have read the product description and understand the product that you are ordered. You understand and agree to our refund policy.  You understand that once an order is submitted changes or cancellations can not be made (including item changes, shipping address changes, etc). 

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